Privacy policy 19.1.2019

This Privacy Policy describes how your personal information is collected, used, and shared when you visit, contact us or make a purchase from www.frostberry.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Name

Usage

Location

Stored Personal Data

Link to Third-party Privacy Policy

Google Analytics

Frostberry uses Google Analytics to collect website visitor data.

EU, US

IP address, location, browser and operating system

Read more

HubSpot

Frostberry uses Hubspot for sales and marketing automations, content marketing (blogs and landing pages), customer and marketing communications, sales and marketing analytics and CRM.

EU, US

First name, last name, email, role/title, company, mobile number and business related messages

Read more

Drift

Frostberry uses Drift for sales and marketing communications.

EU, US

First name, last name, email, role/title, company and mobile number

Read more

Hotjar

Frostberry uses Hotjar for UX testing and website improvements.

EU, US

Location, browser and operating system

Read more

Google G Suite

Frostberry uses Google G suite for sending emails, having online meetings (Google Hangouts) and processing online text documents (Google Docs)

EU, US

First name, last name, email, role/title, company and mobile number

Read more

Amazon Web Services

Frostberry uses Amazon Web Services  for hosting it’s Integration Platform as a Service.

EU

When a User account is created, following User information is stored into account information:
- Username
- Password #
- UI Language
- Name
- Company Name
- Phone Number
- Email Address

During the use of service, Frostberry also processes the following information related to User:
- Information that is collected indirectly or passively when User interacts with the platform
- Frostberry collects usage data whenever User interacts with our services
- Browser type, operating system, geographic location

Read more

Trello

Frostberry uses Trello to manage the daily workflows and product development processes, i.e. tracking user reported bugs or new feature requests.

US

User first name, user last name, user company, user role and individual bugs or problems.

Read more

Slack

Frostberry uses Slack for internal communication within the company.

US

User first name, user last name, user company, user role and individual bugs or problems.

Read more

Accountor Finago Oy

Frostberry uses Accountor for invoicing and sending credit notes to customers.

EU

Company name, company ID / VAT number, company address, invoicing contact person first name, last name and email.

Read more

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for service delivery, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;
Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including to the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS
The Site is not intended for individuals under the age of 16. You must be 16 years old to use Frostberry services. Frostberry does not knowingly collect Personal Data from children under the age of 16. If you are under the age of 16, please do not submit any Personal Data through the Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data on the Services without their permission. If you have reason to believe that a child under the age of 16 has provided Personal Data to Frostberry through the Services, please contact us, and we will endeavor to delete that information from our databases.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@frostberry.com or by mail using the details provided below:

Frostberry Oy
Business ID 2951899-7
Alppikylänkatu 4 C 52
00770, Helsinki
Finland

Contact information of person in charge of GDPR matters: Sami Kivensalo, sami.kivensalo@frostberry.com